01 Our commitment
T.Byrd's aims to meet WCAG 2.1 Level AA on the public website. WCAG (Web Content Accessibility Guidelines) is the international standard for web accessibility; Level AA is the conformance level most government and private-sector targets use.
In plain English: the site should work without a mouse, work with a screen reader, have readable contrast, and not rely on color alone to communicate meaning. Where we fall short, we want to know.
02 What we've done so far
The site is built with the following accessibility practices in place:
- Semantic HTML: pages use proper heading structure, landmarks, lists, and link text
- Keyboard navigation: all interactive elements are reachable via keyboard; focus is visible
- Color contrast: body text meets WCAG AA contrast against background. Our palette reserves Antique Gold and Cardinal Red for non-body uses, partly for brand reasons and partly for contrast safety.
- Alt text: images include alt text describing their function or content
- Form labels: form fields have associated labels and clear error messaging
- Headings: one H1 per page; ordered heading hierarchy
- Descriptive links: link text describes the destination; no "click here" patterns
- Skip-to-content link: at the top of every page, hidden visually until keyboard-focused
- Unique page titles: every page has a unique and descriptive title
- Language attribute:
lang="en"is set on the document root - No autoplay audio or video
- No flashing content
03 What we know still needs work
We are not pretending the site is perfect. The items below are the known gaps; we are working through them.
- Third-party embeds: the Workflo widget (booking, chat, Cardinal Club checkout, reviews), Google Maps embeds, and the GreenSky financing application are not fully under T.Byrd's control. We have selected vendors with reasonable accessibility track records and we report issues we identify to them.
- PDFs: any PDFs linked from the site (rebate forms, warranty documentation) may not be fully tagged for screen readers. We are remediating these as they arise.
- Photography alt text: team and project photography is in progress; placeholder alt text will be refined as the photographer's assets land.
- Older blog content: if blog posts predate the launch, their alt text and structure may not meet current standards. We remediate as we encounter.
04 Compatibility
Tested with
- Browsers: latest two versions of Chrome, Safari, Edge, Firefox
- Screen readers: NVDA on Windows, VoiceOver on macOS, VoiceOver on iOS, TalkBack on Android (selectively)
- Operating systems: Windows 10/11, macOS, iOS, Android
Not formally tested
Still functional but not verified end-to-end:
- Older browsers more than two major versions behind
- Specialized assistive technology beyond mainstream screen readers (eye-tracking, switch input). The site uses standard HTML, so most input modes should work, but we have not formally verified.
05 How to report an accessibility issue
We want to know when something doesn't work. Several ways to reach us:
- Email: accessibility@tbyrdhvac.com
- Phone: (704) 703-6425 (Charlotte) or (919) 897-1111 (Raleigh & Triangle); describe the issue and we will route it
- Mail (Charlotte market): TRU 72 T BYRD LLC, 317 Wilshire Ave SW Suite 10, Concord NC 28025, Attn: Accessibility
- Mail (Raleigh & Triangle market): TRU72 NC LLC, 60 Mosswood Blvd 100, Youngsville NC 27596, Attn: Accessibility
When you report, please include
- The page URL where you encountered the issue
- The assistive technology you were using (screen reader name and version, browser)
- What you were trying to do
- What happened, or what didn't happen
Our commitment: we acknowledge accessibility reports within 2 business days and plan a fix within 10 business days for substantive issues. If a fix will take longer, we communicate why and when.
If you need information from the site and the site isn't working for you, call (704) 703-6425 (Charlotte) or (919) 897-1111 (Raleigh & Triangle) and we will get you what you need by phone in the meantime.
06 Ongoing work
- We re-audit the site at least annually
- Major template changes trigger an accessibility check before publish
- We track reported issues and remediate against an internal backlog
- We watch for WCAG updates (WCAG 2.2 final, future versions)
07 Statement review
- Last reviewed: 2026-05-31
- Next scheduled review: 2027-05-31
- A material change to the site triggers an earlier review
08 Contact
- Accessibility: accessibility@tbyrdhvac.com
- Phone: (704) 703-6425 (Charlotte) or (919) 897-1111 (Raleigh & Triangle)
- Mail (Charlotte market): TRU 72 T BYRD LLC, 317 Wilshire Ave SW Suite 10, Concord NC 28025, Attn: Accessibility
- Mail (Raleigh & Triangle market): TRU72 NC LLC, 60 Mosswood Blvd 100, Youngsville NC 27596, Attn: Accessibility
